Job Summary: The Healthcare Client Manager is responsible for overseeing relationships with healthcare clients, prioritizing client satisfaction and coordinating services to meet their needs. This role emphasizes building and maintaining strong client connections, identifying growth opportunities, and acting as the primary liaison for assigned clients. The Client Manager works closely with internal teams to ensure services align with client expectations, driving satisfaction and cultivating long-term partnerships. Responsibilities: Job responsibilities include: Relationship Building Responsibilities - Meet with clients to facilitate the development of projects.
- Interface with potential or existing clients, listen for and seek out new projects that may exist or are being formulated.
- Conduct regular client meetings to discuss ongoing projects, address concerns, and identify future opportunities.
- Communicate with Principal in Charge or Assigned Administrator project status and needs as needed to resolve project-related technical problems and/or to resolve project-related personnel issues.
- Openly communicate with EMA Project Team to provide leadership and direction.
Project Management Responsibilities - Initiate Projects – Complete Project Initiation Form and submit for assignment of job number. Provide all project data including schedule, budget fee, structure, etc. in Ajera.
- Conduct a kick-off meeting which includes completing all required information in Employee Center as well as meeting with the project team.
- Coordinate with client to ensure Owners Requirements are accurate. Communicate any modifications to production staff for updating in employee center. Verify employee center information is accurate.
- Coordinate/Communicate with Design Team throughout project utilizing Employee Center to update project requirements and communicate meeting notes.
- Support Design Team by providing accurate and timely responses to questions.
- Assume responsibility for overall quality of the EMA product.
Business/Fiscal Management Responsibilities - Communicate Opportunities – Communicate/present potential new business with new and/or existing clients with management team or other departments.
- Control Costs – Work with team and client to develop efficient schedules and processes to minimize cost.
- Maximize Project Profitability – Manage design process with profitability as a concern.
- Set up meetings and/or participate in the development of proposals as requested.
Administrative Responsibilities - Manage and Develop Project Staff – Serve as a resource and mentor to other staff.
- Manage projects in company software to maintain accurate schedules, budgets and financial projections.
- Coordinate projects within company software to support the design team.
- Other duties assigned.
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Education/Requirements: - Bachelor’s degree in engineering or a related field, or equivalent experience in project management and design.
- Familiarity with healthcare codes and regulations
- Knowledge of CAD, BIM, or other relevant technical tools preferred.
- Strong understanding of engineering processes, project management, and industry standards.
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